Volunteers
Resources
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Guidance for rough sleeping outreach services and volunteers
Guidance for frontline staff and managers working in rough sleeping outreach services and a printable information leaflet for new or existing volunteers for outreach services.
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National Homelessness Skills Framework
A Skills Framework for frontline roles in the homelessness sector which includes types of roles, services, and the knowledge, skills and behaviours required for each role.
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Involving and recruiting people with lived experience
These two briefings aim to help homelessness services to employ people with lived experience in the most constructive way possible that mutually benefits both the employer and employee.
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Managing volunteers in homelessness services
How can services get the best from volunteers?
News
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News
Building a full picture of homelessness sector roles
Help us build a fuller and more accurate picture of the homelessness sector workforce. You can get involved in developing the National Homelessness Skills Framework by telling us about specialist frontline roles, or sharing volunteer case studies.
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News
Help shape the volunteer section of the National Homelessness Skills Framework
Share your insights on the role of volunteers in homelessness services to help us develop our National Homelessness Skills Framework
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News
Scale of homelessness workforce revealed
Findings from an inaugural homelessness workforce mapping exercise carried out by Homeless Link on behalf of the government have been published.
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News
Instability caused by short-term funding could lead to service user crisis of trust
The current homelessness funding system risks ruining our bond with clients and volunteers, write Michael Chandler of Groundswell as part of the Reset Homelessness campaign.
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News
Introducing our new National Homelessness Skills Framework
Read about the development of our new National Homelessness Skills Framework, a tool for people who are thinking of joining the sector, those wishing to develop their skills within their current role, and for managers and HR/recruitment leads to support staff development.
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Lone working
This course will explore best practice and safety when it comes to lone working.
Online Members £145pp, Non-Members £185pp -
Stress, Vicarious Trauma and managing wellbeing
This course aims to develop emotional resilience amongst staff by exploring stress, compassion fatigue, burnout, and vicarious trauma, and develop strategies and techniques for managing self-care, emotional wellbeing and supporting others safely.
Online Members £145pp, Non-Members £185pp -
Professional boundaries
Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.
Online Members £145pp, Non-Members £185pp -
Professional boundaries
Staff can be faced with dilemmas and can sometimes find themselves in tricky situations where they are uncertain of the most appropriate course of action. This course will enable participants to explore these critical issues.
Online Members £145pp, Non-Members £185pp -
Conflict management: handling violence and aggression
Learn how to safely manage and de-escalate volatile situations and resolve conflict.
Online Members £145pp, Non-Members £185pp -
Conflict management: handling violence and aggression
Learn how to safely manage and de-escalate volatile situations and resolve conflict.
Online Members £145pp, Non-Members £185pp